Privacy policy

1. Purpose of Collecting Personal Information

Heal Skin Lab (hereafter referred to as “the Company”) collects personal information for the following purposes:

  1. To manage reservations and provide services.
  2. To process payments and handle refunds.
  3. To respond to customer inquiries and resolve complaints.
  4. To send marketing and promotional information (with user consent).
  5. To comply with legal obligations and address disputes.

2. Types of Personal Information Collected

The Company may collect the following types of personal information from users:

  • Contact Information: Name, phone number, and email address.
  • Payment Information: Card details and transaction records (processed securely through a third-party payment processor).
  • Service Information: Service type, appointment date and time.
  • Optional Information: Any additional information provided by the user for a customized experience.

3. How Personal Information is Used

The personal information collected is used solely for the purposes mentioned above and is not used for any other purpose without prior consent from the user.

4. Retention and Disposal of Personal Information

  1. The Company retains personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.
  2. Once the retention period expires or the information is no longer needed, it is securely destroyed.
  • Reservation and payment records: Retained for 7 years as required by tax laws.
  • Customer inquiries and complaints: Retained for 1 year.
  • Marketing and promotional data: Retained until the user withdraws consent.

5. Sharing Personal Information with Third Parties

The Company does not share personal information with third parties unless:

  1. The user has provided explicit consent.
  2. It is required by law.
  3. It is necessary for service provision (e.g., payment processors).

6. Security Measures

The Company employs the following measures to protect personal information:

  • Data encryption during transmission using SSL (Secure Sockets Layer).
  • Firewalls and antivirus software to prevent unauthorized access.
  • Restricting access to personal information to authorized personnel only.

7. User Rights

Users have the following rights regarding their personal information:

  1. Access: Request to view the personal information the Company holds.
  2. Correction: Request to update or correct inaccurate information.
  3. Deletion: Request to delete personal information, subject to legal retention requirements.
  4. Withdrawal of Consent: Opt-out of marketing communications at any time.

Requests regarding personal information can be submitted via email at healskinlabkoca@gmail.com or by phone at +1 (368) 996-3755. The Company will process requests promptly in compliance with applicable laws.

8. Cookies and Tracking Technologies

  1. The Company may use cookies to enhance user experience and optimize website performance.
  2. Users can disable cookies through their browser settings; however, this may affect the functionality of certain website features.

9. Changes to the Privacy Policy

The Company may update this Privacy Policy as necessary to comply with legal requirements or internal policy changes. Updates will be announced on the website, and significant changes will be communicated directly to users if required.

10. Inquiries

For questions or concerns about the Privacy Policy, please contact us:

  • Email: healskinlabkoca@gmail.com
  • Phone: +1 (368) 996-3755 (Business number to be updated in early February)

11. Effective Date

This Privacy Policy is effective as of January 27, 2025.