Terms of service

Heal Skin Lab Terms and Policy

1. Agreement to Terms

By using Heal Skin Lab’s website (hereafter referred to as "the Company"), users are deemed to have agreed to these terms. If you do not agree to these terms, please discontinue using the website.

2. Service Provision and Limitations

  • The Company provides users with skincare services and related information, including the ability to make service reservations via the website.
  • The Company may temporarily restrict or suspend services due to specific reasons, such as legal requirements, system maintenance, or abnormal usage.

3. Privacy Protection

  • The Company prioritizes the protection of users’ personal information and strives to safeguard it in accordance with applicable laws.
  • Users’ personal information is collected, used, stored, and protected in compliance with the [Privacy Policy], which can be reviewed at the bottom of the website.

4. Payment and Refund Policy

  • Payments are non-refundable, and reservation changes or cancellations must be requested at least 24 hours prior to the scheduled service.
  • Requests for changes or cancellations should be made via email at healskinlabkoca@gmail.com or by phone at +1 (368) 996-3755 (Business number to be updated in early February).
  • If cancellations are not made within the specified time, the deposit (or prepaid amount) will not be refunded.

5. Intellectual Property

  • All content on the website (including text, images, and videos) is owned by the Company and may not be reproduced, distributed, modified, or transmitted for commercial or other purposes without written consent from the Company.
  • Users may only use website content for personal, non-commercial purposes.

6. User Responsibilities

Users are required to comply with these terms and applicable laws. The following actions are prohibited:

  • Using another person’s personal information or providing false information.
  • Disrupting or damaging the Company’s servers, networks, or systems.
  • Using the website for unauthorized commercial purposes.

7. Limitation of Liability

  • The Company is not responsible for direct, indirect, incidental, special, or consequential damages arising from the information or services provided through the website.
  • The Company is not liable for service interruptions caused by natural disasters, system errors, or illegal acts by third parties.

8. Changes to Terms

  • The Company may revise these terms if necessary and in accordance with applicable laws.
  • Any changes to the terms will be announced on the website, and users who do not agree with the revised terms should discontinue using the website.

9. Inquiries

For questions or concerns about using the website, please contact us via the following:

  • Email: healskinlabkoca@gmail.com
  • Phone: +1 (368) 996-3755 (Business number to be updated in early February)

10. Additional Provisions

These terms are effective as of January 27, 2025.