Shipping policy
Order Processing
Orders are processed within 1–3 business days unless otherwise stated.
KHEALPRO reserves the right to refuse or cancel any order under the following circumstances:
- Inventory shortage
- Payment errors
- Verification requirements
- Suspected policy violations
Additional documentation may be requested for verification purposes before order approval.
Payment Terms
Unless separate credit terms have been agreed upon in writing, full payment is required prior to shipment.
Failure to complete payment may result in:
- Automatic order cancellation
- Temporary account suspension
- Restriction of wholesale privileges
Shipping & Risk Transfer
Risk of loss transfers to the buyer once the goods are released to the shipping carrier.
KHEALPRO is not responsible for:
- Carrier delays
- Customs clearance issues
- Weather conditions
- Loss during transit
- Business losses resulting from shipping delays
Shipping timelines are estimates only and are not guaranteed.
Damaged or Defective Products During Transit
Claims for shipping damage or clear manufacturing defects must be submitted within 48 hours of delivery.
Claims must include:
- Clear photographic evidence
- Photos of original packaging
- Proof of delivery
Claims submitted after 48 hours may be denied.
If approved, a replacement may be provided at the Company’s discretion.
Lost or Stolen Packages
If tracking indicates “Delivered,” KHEALPRO is not responsible for lost or stolen packages.
Buyers are responsible for providing a secure delivery address.
International Orders
For international orders, buyers are responsible for:
- Customs duties
- Import taxes
- Compliance with local regulations
KHEALPRO is not responsible for customs delays or seizure by customs authorities.